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Customer Service Manager

Our client, a leader in luxury appliances is seeking a Customer Service Manager to join their team in their Surrey office. As the Leader of the Customer Care & Solutions team you are responsible for managing, developing and inspiring a team of customer care professionals to deliver an exceptional experience for our customers and dealer partners across Canada & the US.

As a Customer Service Manager, you will be responsible for:

  • Develop, educate and inspire a team of customer “after the sale experience” professionals to deliver an exceptional experience for our clients and retail dealership partners from across Canada, Europe & the US
  • Provide leadership and coaching to the customer care team to achieve revenue and service targets through promotion and selling of Beachcomber products and services and navigation of our website and E-Store
  • Plan, direct and coordinate activities to continue to elevate the level of service and create an unparalleled customer experience
  • Identify and implement strategies to improve overall quality of service, productivity and profitability
  • Ensuring that employees develop an enhanced understanding of the business, product and associated benefits, plus solutions for delivering an enhanced experience
  • Working collaboratively with peers and other stakeholders to implement solutions to continuously improve the operations for our customers and employees
  • Establish goals and performance standards for key performance metrics; revenue, customer satisfaction and overall quality

To be successful you will need:

  • Passion for coaching and committed to developing a best in class customer care team
  • Technologically adaptive and always looking for new tools to lift performance and drive efficiency
  • Collaborative when working to find solutions and support strategies that lift the overall goals of the company
  • Proactive by nature, always identifying opportunities before they become issues
  • Enjoy measurement and accountability, sets goals and achieves them

Join this team and enjoy:

  • Competitive Salary
  • Comprehensive benefits package
  • Fantastic career growth and the opportunity to build something truly exceptional
  • Joining a Canadian, leading manufacturer
  • Education, training and mentorship programs
  • Employee Discount Purchase Program

Don't miss this opportunity to work with an outstanding organization! To apply, kindly submit your resume, cover letters not required. 

We look forward to reviewing your resume.

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